Support Desk


Accounts Overview

Student Accounts

Initial Account Access

All registered students are provided a user account in CGCC’s system that enables access to a variety of campus services and systems.

  • CGCC sends account details to the personal email address provided in the application, as well as through postal mail to the application mailing address when students are accepted.
  • This message contains the CGCC account username and getting started information.
  • Details in the initial account message will be needed for users to reset passwords/recover accounts.
  • The CGCC user account enables access to Microsoft Office 365 which includes: 
    • a CGCC email account
    • access to download the latest version MS Office on up to five devices
    • 1TB of online storage using OneDrive
    • web based versions of MS Office apps from a browser, eliminating the need to download/install.
  • It also allows student access to the Brightspace digital learning environment and the Banner student information system

Multifactor Authentication

Multifactor Authentication

  • All students and employees using Office 365, Brightspace, Banner Self Service, Degree Works, Circle In, and the College VPN will be required to use MFA.
  • Users will choose a primary authentication method when registering.
  • This method can be updated at any time.
  • We strongly recommend students use the Text Messages option.
  • For more information, see the MFA knowledge base article.


Troubleshooting Resources

  • Students who no longer have access to the account information letter can:
    • Visit the Registrar’s office located in the main building
    • Email the Registrar’s office at or via the Contact page
    • Call 518.697.6420 during business hours
    • NOTE: Proof of identity will be required
  • Users who have their username can use the self service reset tool to update their password.
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