Student Accounts
Initial Account Access
All registered students are provided a user account in CGCC’s system that enables access to a variety of campus services and systems.
- CGCC sends account details to the personal email address provided in the application, as well as through postal mail to the application mailing address when students are accepted.
- This message contains the CGCC account username and getting started information.
- Details in the initial account message will be needed for users to reset passwords/recover accounts.
- The CGCC user account enables access to Microsoft Office 365 which includes:
- a CGCC email account
- access to download the latest version MS Office on up to five devices
- 1TB of online storage using OneDrive
- web based versions of MS Office apps from a browser, eliminating the need to download/install.
- It also allows student access to the Brightspace digital learning environment and the Banner student information system
Multifactor Authentication
Multifactor Authentication
- All students and employees using Office 365, Brightspace, Banner Self Service, Degree Works, Circle In, and the College VPN will be required to use MFA.
- Users will choose a primary authentication method when registering.
- This method can be updated at any time.
- We strongly recommend students use the Text Messages option.
- For more information, see the MFA knowledge base article.
Troubleshooting
Troubleshooting Resources
- Students who no longer have access to the account information letter can:
- Visit the Registrar’s office located in the main building
- Email the Registrar’s office at registration@sunycgcc.edu or via the Contact page
- Call 518.697.6420 during business hours
- NOTE: Proof of identity will be required
- Users who have their username can use the self service reset tool to update their password.
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